1. General Principle

PREMLIT is committed to providing a fair and transparent refund process.

Before requesting a refund, users are encouraged to contact our support team at support@premlit.com, as most issues can be resolved through replacement or technical assistance without requiring a refund.

This Refund Policy applies only to standard subscription-based services. Recharge services and special digital products are governed by separate refund terms.

2. Situations Eligible for Refund

A refund may be granted under the following conditions:

2.1 Non-Delivery
If access is not delivered within the agreed activation timeframe and the issue cannot be resolved within a reasonable period.

2.2 Service Inaccessibility
If the service is technically unusable for reasons not caused by the user, and a replacement access slot cannot be provided within 48 hours.

2.3 Duplicate Payments
If a duplicate payment is confirmed for the same order.

3. Situations Not Eligible for Refund

Refunds will not be issued in the following cases:

• Incorrect or incomplete information provided by the user
• Violation of usage rules (including multi-device access, credential sharing, or commercial use)
• Account suspension caused by abuse, automation, or breach of Terms
• Partial usage of the service where access was successfully delivered
• User dissatisfaction unrelated to technical failure or service inaccessibility

4. Replacement First Policy

PREMLIT operates under a Replacement-First approach. If an issue arises:

• We attempt to restore access or provide a replacement
• A refund is considered only if replacement is not feasible

5. Refund Method

5.1 Original Payment Method
Where supported by the payment provider and within allowable time limits.

5.2 Platform Credit
In some cases, refunds may be issued as PREMLIT account credits, usable without expiration.

6. Processing Fees

Refunds may be subject to non-refundable payment processing fees charged by third-party payment providers. PREMLIT does not charge additional penalty fees beyond actual processing costs.

7. Abuse Prevention

PREMLIT reserves the right to refuse refund requests that demonstrate abuse, excessive disputes, or fraudulent intent. Such behavior may result in account suspension.

8. Force Majeure

In cases of third-party policy changes, regional restrictions, or service provider disruptions beyond PREMLIT’s control, reasonable solutions will be offered, including replacement, credit, or refund where appropriate.

9. Final Decision

All refund decisions are made fairly and in accordance with this policy, applicable consumer laws, and payment provider regulations.